This policy explains how DESENO Media Agency Private Limited collects and uses personal data through deseno.co.in, our forms, ads, calls and messages: what we collect, why, who we share it with, how long we keep it, and the rights you have. It follows India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules. If we contacted you first, for example by email or on LinkedIn, please also read our Outreach Privacy Notice.
Who we are
DESENO Media Agency Private Limited (CIN U74300MH2021PTC368866) is a branding, marketing and advertising agency. We decide why and how your personal data is used, so we are responsible for it. The law calls us the “Data Fiduciary”.
- Address: Office 501-502, 5th Floor, Shree Ganesh Galaxy, Pipeline Road, Anandvalli, Nashik, Maharashtra 422013, India
- Email: hello@deseno.co.in
- Phone: +91 70203 66250
Grievance Officer
For any question, request or complaint about your personal data, contact our Grievance Officer:
- Name: Ajay Badve
- Email: ajay.badve@deseno.co.in
- Post: Grievance Officer, DESENO Media Agency Private Limited, Office 501-502, 5th Floor, Shree Ganesh Galaxy, Pipeline Road, Anandvalli, Nashik, Maharashtra 422013, India
We acknowledge every message and resolve it within one month at the latest.
What we collect and why
We only collect what you give us, or what we need for the purpose described.
- Contact form. Your name, email address, phone number, company, the type of enquiry and your message. We use them to reply to your enquiry and to discuss our services with you.
- Enquiry forms on our service pages. Your name, work email, phone number, company and business details (such as what you make or sell and your company size), your budget range and preferred start date, and how you reached the page (campaign tags, ad click IDs from Google or Meta, the page you came from, your device type and time on the page). We use them to reply, to prepare for our call, and to see which ads and pages bring enquiries.
- Booking a call. When you book through our scheduling page: your name, email address, company, phone number, what the meeting is about and any guests you add. We use them to arrange and hold the meeting.
- Calls with our team. We may record and transcribe sales and discovery calls with Fathom, an AI note-taking tool, so that we keep accurate notes. We tell you at the start of the call, and we switch it off if you ask.
- Newsletter. Your email address, to send you our newsletter once you ask for it and confirm. Every newsletter has an unsubscribe link.
- Job applications. Your name, email address, phone number, the role, your portfolio link, cover note and CV. We use them to assess your application and to contact you about it.
- Our ads on Facebook and Instagram. If you fill in one of our lead forms, the details you enter (usually your name, email, phone number, company and budget). We use them to reply to your enquiry.
- WhatsApp, email and phone. If you message or call us, your number or email address and what you tell us, so that we can reply.
- Clients. Contact details of the people we work with at client companies, so that we can deliver our services and send invoices.
- Cookies. Only if you allow them, Google Analytics and Meta Pixel collect information about your visit, such as the pages you view, your device type, your approximate location (from your IP address) and how you arrived. See the Cookies section below.
We don’t ask for sensitive information such as financial details, health information or identity documents through our website.
Why we’re allowed to use it
- You gave it to us for a purpose. When you send an enquiry, book a call or apply for a job, we use your details only for that purpose.
- You agreed. For our newsletter, marketing emails, call recordings, and analytics and marketing cookies. You can withdraw your consent at any time, as easily as you gave it.
- The law requires it. For example, keeping tax and accounting records, or answering lawful requests from authorities.
Who we share it with
We don’t sell the personal data you give us. We share it only with service providers who handle it for us and are bound to protect it:
- Hostinger: hosts our website and its database
- Microsoft 365 and Google: our company email
- Resend: sends the emails our website generates, such as enquiry notifications
- ClickUp: our project and recruitment tracker
- Cal.com: the scheduling software behind our booking page, which we run ourselves
- Fathom: call recording and notes
- Email-sending services such as ManyReach: send our newsletters and email campaigns
- Google (Analytics and Ads) and Meta (Facebook and Instagram): measure our website and ads, and run our lead forms
- Anthropic: AI software our team uses to draft and organise work
We also share information with professional advisers and auditors, and with government or law-enforcement authorities when the law requires it.
Data stored outside India
Some of these providers store data outside India, for example in the USA or the EU. Indian law allows this unless the Government restricts transfers to a particular country, and no country is restricted today. We choose established providers that protect personal data.
How long we keep it
- Enquiries, bookings and ad lead forms: 24 months after our last contact with you, unless you become a client.
- Job applications and CVs: 12 months after you apply, unless you join us.
- Newsletter: until you unsubscribe.
- Call recordings: up to 12 months.
- Analytics data: up to 14 months in Google Analytics.
- Client and invoice records: as long as Indian tax and company law require, generally 8 years.
- Security logs: for the period the law requires.
After that we delete the data or remove anything that identifies you. If you ask us to stop contacting you, we keep only your email address or phone number and the date on a do-not-contact list, so that we never contact you again.
Your rights
You can ask us to:
- tell you what personal data we hold about you, how we use it and who we have shared it with;
- correct, complete or update it;
- delete it, unless the law requires us to keep it;
- stop using it where you gave consent (use the unsubscribe link, reply “stop”, or email us);
- nominate someone to exercise these rights for you if you die or become unable to;
- resolve a complaint about how we have handled your data.
Email our Grievance Officer at ajay.badve@deseno.co.in from the email address we have for you, or tell us the email address or phone number you used, so that we can find your data. We may ask you to confirm who you are. There is no charge, and we reply within one month.
If you are not satisfied with our answer, you can complain to the Data Protection Board of India once it starts taking complaints (the complaint provisions of the Digital Personal Data Protection Act apply from 13 May 2027). The law asks you to use our grievance process first.
Cookies
Our website uses a small number of cookies. Analytics and marketing cookies (Google Analytics and Meta Pixel) only run if you accept them in our cookie banner. You can change your choice at any time with the Cookie settings link at the bottom of every page. Our Cookie Policy lists them all.
How we protect your data
We limit access to the people who need it, use encrypted connections (HTTPS) on our website, keep our systems updated, and require our service providers to protect your data. If a security incident affects your personal data, we will tell you and the authorities as the law requires.
Children
Our services are for businesses and are not meant for anyone under 18. We don’t knowingly collect children’s personal data. If you think a child has given us their details, contact our Grievance Officer and we will delete them.
Other languages
If you would like this policy in Hindi or Marathi, write to our Grievance Officer and we will send it to you.
Changes to this policy
If we change how we use personal data, we will update this page and the date at the top, and tell you directly when a change is significant.
Last updated 3 October 2026. Questions about this policy? Email hello@deseno.co.in.
